Returns & Exchanges

At aosu, we stand by the quality of our smart home security products and offer a 30-day money-back guarantee to ensure your peace of mind. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Submit a Request

  Contact our support team via the online portal or email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.