Frequently Asked Questions
Everything you need to know about your aosu smart security experience.
How long does shipping take for my aosu devices?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is the return policy for aosu products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do I need a subscription to use aosu security cameras?
No, aosu cameras are designed with built-in local storage options, allowing you to view and save footage without mandatory monthly subscription fees.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are aosu products covered by a warranty?
Yes, all aosu electronics come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How do I get technical support for my installation?
Our technical support team is available 24/7 via the 'Support' section in the aosu app or through the contact form on our official website.